A Platform for Application Performance Management and Application Usage Analysis
Overview
Service providers looking to expand their business services portfolio with application awareness face the challenge of collecting and managing complex service usage data—that is, data related to the communication between a source and destination for any IP-based application exchange. Influencing the level of difficulty, cost and time associated with this endeavor are some important considerations that service providers must deal with, including:
A scalable and cost-effective method of collecting various service data records from multiple enterprise customers - A way to easily manage the segmentation of data by customer and provide accurate service/application monitoring and reporting
- A way to process the massive amounts of data without losing the details or sacrificing performance
- The ability to support proprietary data record formats from various equipment vendors and standards bodies (e.g., ITU, IEEE and IETF)
Lacking the proper software and hardware architecture can mean costly deployment of probes for every single customer and manually intensive labor on the part of the service provider’s staff. It can also mean a lack of visibility into the customer experience data details once the usage data is aggregated.
5View™ Service Data Manager offers the robust, carrier-class application performance management platform and feature set needed to provide service providers and large enterprises with real-time visibility and analysis of any kind of service usage data. It takes the large volumes of data collected by probes such as the multi-tenant 5View™ NetFlow SP NetFlow monitoring appliance or the 5View™ Applications appliance, and processes, aggregates, stores and then presents the customer-specific data on a common platform. The application traffic service quality and performance statistics offered by Service Data Manager’s various options— 5View™ Application Usage Manager and 5View™ Application Response Manager —furnish network and IT operations teams with information crucial for troubleshooting, traffic engineering, capacity planning, NetFlow monitoring and ensuring application response time and quality of service.
Service Data Manager’s support of a fully multi-tenant architecture (software and appliances) reduces the complexity and cost to launch and commercially manage application usage and performance management services.
Key Benefits
5View™ Service Data Manager, InfoVista’s fully integrated solution for network and application performance management and application usage analysis, provides:
- A single, common portal platform that provides navigation and visibility to both VPN service and application data, providing a unified network performance management and application performance management perspective
- A cost-effective solution for handling any kind of service usage data in large-scale deployments
- Reduced cost of deployment and ownership due to its multi-tenant software architecture and support of multi-tenant appliances, allowing for efficient and cost-effective collection, segregation, and processing of IP traffic from multiple customers
- Faster, better application-centric troubleshooting thanks to a central manager for transactional service usage data, which collects, aggregates and enables detailed visibility into these data records
A way for service providers to offer their customers multidimensional analysis of service usage data (by sites, by line of business, by application or application type, or by user), which aids in improved bandwidth utilization/network resource allocation, network security decisions, and service/application performance monitoring- Business-driven capacity planning and problem identification, which enable service providers and their enterprise customers to prioritize and resolve the most critical application performance issues
Key Features
5View™ Service Data Manager provides:
- The platform for InfoVista's application-based service assurance solutions and available options, including 5View™ Application Usage Manager and 5View™ Application Response Manager, which supply in-depth application usage analysis and application performance monitoring and application response time KPIs, reports, and preconfigured exception alarming
- Carrier-grade scalability, which means that Service Data Manager can pull, segregate, aggregate, analyze and store application traffic information from multi-tenant data collection appliances, bringing economies of scale and cost savings to service providers addressing the business service market
- A high-performance, patent-pending data processing engine for handling the large amounts of usage data that must be segmented and reported by the enterprise customer
- A flexible reporting definition environment that enables the service provider to meet various customer reporting requirements
- Software-based, central management capabilities, which enable “zero touch” configuration of individual appliances
- Compatibility and a common platform with VistaInsight® for Networks, which optionally provides a consistent presentation layer for network performance management and application performance management reports and exceptions and ensures configuration data consistency and integrity through a common inventory
