Service Management Solutions for Broadband Operators
Overview
In the competitive broadband services market where the delivery of high-quality, high-availability service is the only thing standing between success and failure, broadband service providers must meet the demanding bandwidth and performance requirements of next-generation applications and ensure a satisfying end-user experience. If they don’t, they stand to miss out on broadband revenue opportunities, such as the successful delivery of triple-play services, and can lose their customers to the competition. With an increasingly complex and diverse broadband service delivery environment, today’s service providers must be able to:
- Monitor triple-play services and resource performance across the heterogeneous broadband access network from a single, unified view
- Quickly determine the source of degradation or failure anywhere along the broadband service delivery chain in order to avoid poor customer experience and the high truck roll costs
- Proactively investigate and address resource or service related issues before they impact subscribers and lead to service dissatisfaction
- View the large-scale, geographically dispersed access networks from a regional/market/site perspective, for improved troubleshooting, problem resolution, and service growth planning
- Understand consumer behavior and subscriber uptake to better prepare for periods of heavy bandwidth utilization and to plan for future service growth requirements
- Reduce operational delays, through quicker integration and deployment, to ensure faster time-to-market of broadband services
InfoVista offers a focused solution that helps broadband service providers address these challenges. InfoVista’s Broadband Knowledge Pack provides broadband operators with the network performance management/service management capabilities they need to monitor and assure the multi-domain, heterogeneous, triple-play services environment. It equips them with the pertinent and timely information they need to ensure a quality subscriber experience, maintain profitability and subscriber growth, and gain operational efficiencies.
Multi-Domain, Multi-Technology Broadband Network Architecture
Key Benefits
The Broadband Knowledge Pack, InfoVista’s network performance management solution for comprehensive service assurance in the multi-domain, heterogeneous, triple-play services environment, offers service providers the following benefits:
- Aids service providers in assuring a consistent high quality of service and user experience to their subscribers, thereby creating customer loyalty, reducing the risk of churn, and maintaining or growing revenue streams
- Expedites troubleshooting and resolution of broadband service or network issues through end-to-end visibility across the broadband service delivery chain and geographic based viewing of the pertinent performance indicators
- Enables operations staff to catch and address broadband service or network degradation before it negatively impacts subscribers’ service experience, via real time performance reporting and alerting capabilities
- Reduces operational expenses, such as high truck roll cost and mean time to repair problems, through proactive monitoring and root cause visibility for the entire broadband service delivery chain
- Improves network and service growth planning through proactive visibility into geographic and region based service and device usage trending and forecasting
- Increases operational efficiencies and optimization of capital expenditures through the ability to more accurately forecast when and where expansions, upgrades or balanced redeployment of services/resources is needed, as well as through the use of a single service assurance tool for the evolving, multi-technology broadband environment
- Best-of-breed, off-the-shelf software—without the typical costs and risks of complex integration projects—further reducing time to value and TCO
Key Features
The Broadband Knowledge Pack provides:
- A wide range of workflow-efficient dashboards and reports that facilitate the understanding of the relationships between resources, the triple play and multi-play services they support, the markets/regions served by those services and their respective performance indicators
- Triple play service quality management capabilities through proactive monitoring of performance indicators for the segregated service traffic at the access nodes (S-VLAN monitoring for DSLAM nodes and WiMAX service class monitoring for WiMAX base stations)
- Monitoring and reporting on end-to-end performance indicators (reachability, latency, jitter) for broadband services across the access, aggregation, and core networks
- Unified visibility of the heterogeneous access network with out-of-the-box support for leading DSL access node, WiMAX base station, and CMTS technologies, and monitoring and reporting on performance indicators for all technologies via a ‘single pane of glass’ view
- Geographic based viewing of broadband services and network resource performance (market/region/site), enabling network operations to easily pinpoint the exact location of service-impacting resources and product management to better anticipate and plan for subscriber-driven network and service growth needs
- Trending and forecasting capabilities—on broadband services and access and aggregation device usage—for proactive service growth planning and capital expenditure optimization
- Support of Broadband Forum TR-144, WiMAX Forum IEEE 802.16f, and Cable Labs DOCSIS 1.0 and 2.0 standards, providing assurance that appropriate performance indicators are monitored and reducing the need for customization
- Interoperability with InfoVista’s award-winning VistaInsight® for Networks network performance monitoring and network performance management solution, thereby leveraging InfoVista’s strengths in monitoring the IP/MPLS core network
- Support of Broadband Forum TR-144, WiMAX Forum IEEE 802.16f, and Cable Labs DOCSIS 1.0 and 2.0 standards, providing assurance that appropriate performance indicators are monitored and reducing the need for customization
