Committed to Your Success
When you have a problem, you need resolution quickly and efficiently, with as little impact or downtime possible. That’s why it is the mission of InfoVista’s global customer support team to provide you with the quality support you deserve—whether it is because you have a question or you find yourself in the most critical situation. Every customer support engineer strives to exceed your expectation by providing:
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Personal attention and role-based expertise of InfoVista products to ensure a complete understanding of the request
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Commitment to prompt response to problem resolution
- Professionalism to handle every request with courtesy and respect
View InfoVista's Global Support Terms
View InfoVista's Quality Charter
InfoVista offers a variety of customer support services for all InfoVista products and solutions. Software maintenance and updates are provided along with our technical support from our three InfoVista support centers.
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8 x 5 Support (requires annual support services contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on InfoVista Software 8 hours a day, 5 days a week during local business-day hours.
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24 x 7 Support (requires mission critical program contract)
A regional network of three global centers provides unlimited access to the Customer Support Organization for all technical questions on InfoVista Software 24 hours a day, 7 days a week.
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Online Support Services
InfoVista offers a large repository of commonly asked questions and problems, up-to-date product information and technical documents (release notes, product fixes, and technical notes).
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InfoVista Support Tracking System
Access to our knowledge base and technical information on-line 24 hours a day, 7 days a week for electronic submission of technical problems or questions and, as available, track and update ticket information. Our knowledgebase is continuously updated for current and accurate information.
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Electronic Delivery Services (eDelivery)
An active support and maintenance contract grants access to all InfoVista’s minor and major updates for purchased products.
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Releases, Hotfixes and Rollups
Our new product releases, hotfixes and rollups regularly available online to continuously provide you with our latest features and innovations.
License Keys
Worldwide Support
InfoVista delivers worldwide support from our headquarters in Les Ulis, France as well as our offices in Virginia (USA), Singapore, and Sydney.
Email: support@infovista.com
Americas
Phone: +1 703 435 5571
Europe, Middle East & Africa
Phone: +33 1 64 86 79 11
Asia-Pacific
Phone: +65 6 243 3763
Worldwide - License Keys
license@infovista.com